Customers are responsible for arranging shipment back to our fulfillment center, including the payment of shipping charges. All returned items must be returned within 30 days from receipt. Items must also be in their original condition and original packaging.
What to do:
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Package items in a secure box with sufficient cushioning to ensure they arrive to us in good condition.
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Ship back to us with a trackable shipping method such as USPS, UPS or FedEx. Consider insuring any high value package.
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You will be responsible for shipping charges. USPS is generally cheaper for boxes under 5 lbs. UPS or FedEx may be cheaper for heavier packages.
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Include a copy of your invoice with the items, highlighting the items you are returning.
The value of the merchandise you returned (your original purchase price excluding shipping charges) will be credited to the original payment source within one week of receipt (usually on Friday). Funds may take an additional 3-5 business days to appear in your payment account, depending on your bank.